I was going to post a comment on Cecily’s site urging her to send a letter to the company (if she hadn’t already) regarding an unfortunate incident concerning a chocolate bar, but figured it was going to be kind of long so I might as well tell the story here.
Utz is a brand that makes potato chips and other snacks. This past fall, I was prompted to send an email (and photo) to the company after my husband found a “prize:”
We just got to the bottom of a “Family Size” bag of Utz Potato Chips, and found a small plastic bag with two keys in it (photo attached).
We figured you’d like to know since this is both unsafe and unsanitary.
I included the numbers on the bar code, the store where we most likely purchased the chips, and this photo:
I received a prompt reply from a sales manager, who dropped off a sample box with six bags of chips and a jar of salsa in exchange for the keys and empty bag!
The company also send me a letter following their “investigation” letting us know how their plant is considered to be one of the most sanitary, and they were unable to determine how the keys wound up in our chips.
They included a refund check and a brochure (in case we ever wanted to tour their factory).
So, this was not nearly as disgusting as Cecily’s discovery, but we got some free stuff!
Sometimes, it pays to complain!
I would have held the keys for a ransom. You never know what they would have unlocked. I can think up a great scenario!
Seriously, it’s funny how you read about things like this but never really see the evidence. It probably happens more than we think it does.
I did end up phoning the company (their consumer number didn’t work on Saturday)… they’re sending us something in the post. Don’t think it will be big though, because they insist it is a packaging problem at the supplier. (I tend to agree, but more chocolate would be nice!)